Plus Fast & Friendly Customer Service!
Our Returns and Exchange Policy:
Ergocube will refund 100% of the purchase price of any product post-marked for return within 30 days of your receiving the product. Or, if an exchange is requested, Ergocube will exchange any product for a different size, color, product, etc. Returns and Exchanges should include the original product packaging. Shipping fees are non-refundable. Exchanges will be subject to a second shipment fee as shipping charges for exchanges are the responsibility of our customer.
To Return or Exchange An Item:
Simply email us at customerservice@ergocube.com to request an RMA Number (Return Merchandise Authorization Number) or an XMA (Exchange Merchandise Authorization Number). RMA or XMA Numbers are required for all returns and exchanges. Returns and Exchanges sent to our office without an RMA or XMA Number will not be accepted.
Please send your package to:
Ergocube
Attn: RMA/XMA#__
P.O. Box 26061
Tucson, AZ 85726 USA
*Note: There is a 15% Re-Stocking Fee for all returned orders processed via Purchase Order, Personal Check, and/or Money Order. There is NO Re-Stocking Fee for on-line orders placed with credit cards or PayPal.
Email: customerservice@ergocube.com
Toll-Free Fax: 1.866.419.4555
Office Hours: Monday - Friday 8:00am - 5:00pm (MST)
Ergocube's Mission:
To enhance computer comfort and productivity by providing quality ergonomic computer and office products from manufacturers whose products focus on comfort, injury prevention, productivity, and proven ergonomic benefits. We have fair and reasonable prices, process orders quickly, and provide exceptional customer service. Any item can be returned or exchanged within 30 days of receipt of your shipment, for any reason at all. See our simple return policy and process above.
We Value Our Customers:
Ergocube's most important asset is our customers. We appreciate your business and will work toward your loyalty and earning your referrals. Customer information is stored solely for customer service needs, referral program fulfillment, and our occasional marketing purposes.
Contact Info:
Email: customerservice@ergocube.com
Ergocube
P.O. Box 26061
Tucson, AZ 85726 USA
Toll-Free Fax: 1.866.419.4555
customerservice@ergocube.com
Fast & Friendly Service Since 2001
Most Orders Ship Within 24 Hours
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customerservice@ergocube.com