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Our Returns and Exchange Policy:

Ergocube will refund 100% of the purchase price of any product post-marked for return within 30 days of your receiving the product. Or, if an exchange is requested, Ergocube will exchange any product for a different size, color, product, etc.

To Return or Exchange An Item:

Send an email to customerservice@ergocube.com to request an RMA Number (Return Merchandise Authorization Number) or an XMA (Exchange Merchandise Authorization Number). RMA or XMA Numbers are required for all returns and exchanges.

  • When we reply to your email requesting a return or an exchange, we will provide our return shipping address.

  • Returns and Exchanges sent to our office without an RMA or XMA Number will not be accepted.

  • Returns must be within 30 days, in its original and unworn condition (less initial try-on), include all original packaging & tags (if possible).

  • Item(s) must be returned in a shipping box to the address above.

  • Returns that are worn, soiled, washed, altered, dry cleaned or damaged will not be refunded or exchanged.

  • Mailing envelopes will be refused due to damage & crushing of items.

  • Shipping Fees are non-refundable.

  • Exchanges will be subject to a second shipment fee as shipping charges for exchanges are the responsibility of our customer.

  • There is a 15% Re-Stocking Fee for all returned orders processed via Purchase Order, Personal Check, and/or Money Order.

  • There is NO Re-Stocking Fee for on-line orders placed with credit cards or PayPal.

    Email: customerservice@ergocube.com

    Toll-Free Fax: 1.866.419.4555

    Office Hours: Monday - Friday 8:00am - 5:00pm (MST)


    Ergocube's Mission:

    To enhance computer comfort and productivity by providing quality ergonomic computer and office products from manufacturers whose products focus on comfort, injury prevention, productivity, and proven ergonomic benefits. We have fair and reasonable prices, process orders quickly, and provide exceptional customer service. Any item can be returned or exchanged within 30 days of receipt of your shipment, for any reason at all. See our simple return policy and process above.

    We Value Our Customers:

    Ergocube's most important asset is our customers. We appreciate your business and will work toward your loyalty and earning your referrals. Customer information is stored solely for customer service needs, referral program fulfillment, and our occasional marketing purposes.

    Contact Info:

    Email: customerservice@ergocube.com

    Toll-Free Fax: 1.866.419.4555

    customerservice@ergocube.com

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    Fax A Purchase Order: 1.866.419.4555

    customerservice@ergocube.com